FAQ
FAQ
What types of products does Tranda offer?
Tranda specializes in a diverse range of innovative products, including high-tech gadgets such as the 1080P HD Mini Wifi Camera for home security and multifunctional beauty tools like the 2 In 1 Hair Straightener & Curler. Our offerings are designed to enhance everyday life through cutting-edge technology and convenience.
How can I contact Tranda for support?
You can reach us via email at alizainusa1@gmail.com or by phone at +447712479789. Our customer service team is available to assist you with any inquiries or issues you may have.
What is Tranda's return policy?
Tranda has a 30-day return policy. You may request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How long does shipping take?
Orders are typically delivered within 3 to 4 days. Please note that delivery times may vary based on your location and any unforeseen circumstances that may arise during transit.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.